Privacy Policy
Effective Date: 01/10/2024
At finefinds.lk, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect several types of information from and about users of our platform, including:
- Personal Information: When you create an account, make a purchase, or interact with vendors, we may collect personal data such as your name, email address, phone number, billing/shipping address, and payment information.
- Vendor Information: Vendors providing products on finefinds.lk will submit business-related information, including business name, address, tax ID, and contact details.
- Transactional Information: We collect information about the products you buy, including order details, payment method, and delivery information.
- Automatically Collected Data: When you visit finefinds.lk, we may collect information about your device, browsing actions, and patterns, including IP address, browser type, access times, and pages viewed.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your activity on the platform, enhance user experience, and improve our services.
2. How We Use Your Information
We may use the information we collect for various purposes, including but not limited to:
- Providing Services: To process transactions, deliver products, and provide customer support.
- Account Management: To create and manage your account, verify your identity, and communicate with you.
- Vendor Interactions: To facilitate interactions between buyers and vendors, and to process orders on behalf of vendors.
- Marketing and Communications: To send promotional messages, newsletters, and updates about our services (with your consent where required).
- Personalization: To tailor content and recommendations based on your browsing history and preferences.
- Analytics: To understand usage patterns and improve our platform.
- Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and
conditions.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information under the following circumstances:
- Vendors: When you make a purchase, your information will be shared with the vendor fulfilling the order for purposes such as delivery and support.
- Service Providers: We may share information with third-party service providers that assist with our operations, such as payment processors, shipping partners, and marketing platforms.
- Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information for other purposes with your explicit consent.
4. Data Retention
We retain your personal data only for as long as necessary to provide services, fulfill transactions, and comply with legal obligations. Once your information is no longer needed for these purposes, we will delete or anonymize it.
5. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access and Rectification: You may access and correct your personal information by logging into your account or contacting us.
- Data Portability: You may request a copy of the personal information we hold about you.
- Erasure: You may request that we delete your personal information, subject to legal or contractual obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Objection and Restriction: You may object to the processing of your personal data or request that we restrict its use in certain circumstances.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on finefinds.lk. You can control cookies through your browser settings or cookie management tools. Note that disabling cookies may affect the functionality of our platform.
8. Third-Party Links and Services
Finefinds.lk may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will promptly delete it.
10. International Data Transfers
If you are accessing our platform from outside Sri Lanka, please be aware that your information may be transferred to, stored, and processed in Sri Lanka or other jurisdictions. By using finefinds.lk, you consent to the transfer of your data to these locations.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
- Email: chevonnedesoysa@gmail.com
- Address: 18 Gregory’s Road, Colombo 7
- Phone: +94 77 711 8475